RETURN&REFUND POLICY

We provide a clear, predictable return process to minimize your risk.

1.1 Return Window

· Returns accepted within 30 days of delivery (unused, in original packaging with all accessories, no wear and tear).

· For non-defective/“change-of-mind” returns (unless local law provides otherwise), round-trip shipping is borne by the customer.

1.2 Non-Returnable Items (Examples)

· Customized/personalized items; items with obvious signs of use or damage that affect resale;

· Returns requested after the window; purchases not made on our official site; missing order/invoice information;

· Hygiene/intimate products (if applicable) once unsealed/used.

1.3 Return Steps (RMA Workflow)

Online request → RMA issuance → Ship back & upload tracking → Warehouse receipt & QC → Refund to original payment method

[Step 1] Submit Request:

Go to “My Orders” or email [email protected] (Subject: Return Request #OrderNo). Describe the reason and attach photos/videos if quality-related.

[Step 2] Receive RMA:

We review within 1–3 business days and reply with your RMA and return address:

Return Address: {{Consignee / Street / City / Province / Postcode / Country}}

[Step 3] Ship Back Safely:

Ship within 15 business days and keep/upload the tracking number. Use a trackable service and protective packaging.

[Step 4] QC & Processing:

QC is completed within 1–7 business days after warehouse receipt.

[Step 5] Refund:

Refunds are issued to the original payment method. Bank posting typically takes 1–7 business days (varies by issuer/method).

1.4 Exchanges (If Offered)

· You may choose a refund or an exchange of the same item. Exchanges ship 1–7 days after the returned item passes QC.

1.5 Refund Scope

· Refunds cover merchandise paid on our site. If a coupon/discount was used, refunds are based on the amount actually paid.

· Original shipping fees are non-refundable (except for defective/wrong-item cases, where we may cover return shipping or provide compensation).

1.6 Contact Us

· Support Email: [email protected] (Service hours: Mon–Fri 9:00–18:00 (ET, America/New_York))

· Company Info: agileheer | Registered Address: 1420 W 116th Ave Westminster CO 80234 US | Company No.:20241851282

1.7 Return Flowchart (Mermaid)

flowchart TD

A[Customer submits return request

 (Order No. + reason + photos)] --> B{Approved?}

B -- No --> B1[Email explanation

 Offer alternative/after-sales help] --> Z[End]

B -- Yes --> C[RMA + return address issued

 Return within 7 days]

C --> D[Customer ships back & uploads tracking]

D --> E[Warehouse receives]

E --> F[QC 1–7 business days]

F --> G{Meets return criteria?}

G -- No --> G1[Rejected and sent back / or negotiate solution] --> Z

G -- Yes --> H[Refund to original method]

H --> I[Bank posting 3–5 business days]

I --> Z[End]

If Mermaid is not supported, show the 5-step text workflow above.